Join us BOP Jobs 2024 is seeking a Manager for Contact Center Strategy in its Digital Banking Group, based in Lahore. This role involves working under the Head of Digital Customer Care to develop the strategic direction of BOP Jobs Contact Center, focusing on managing “Voice Channels” for both inbound and outbound customer interactions. Key responsibilities include optimizing sales through the TeleSales Unit, enhancing customer experience and satisfaction and collaborating with the Service Quality Team to improve customer retention. The manager will also work closely with business teams to identify customer issues and develop solutions to enhance the customer journey.
The ideal candidate should have a minimum of a Bachelor’s degree from an HEC-recognized or foreign university, with at least seven years of experience in banking or non-banking and a minimum of three years in a relevant leadership role in a contact center. Strong familiarity with customer service metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT) is required, along with a proven ability to design and implement strategies for service excellence.
Candidates are encouraged to apply online via BOP Jobs career portal by October 30, 2024.No TA/DA will be given and only those who have been shortlisted will be called for an interview.. BOP is an equal opportunity employer and it encourages applications from women, minorities and individuals with disabilities.
BOP Jobs 2024 Opportunity
| Opportunity Details of BOP Jobs 2024 | Information of BOP Jobs 2024 |
|---|---|
| Date Posted | 25-10-2024 |
| Category | Manager Contact Center Strategy |
| Education | Bachelor’s, Master’s |
| Vacancy Location | Lahore |
| Job Industry | Banking |
| Job Type | Full Time |
| Last Date | 30-10-2024 |
List Of BOP Jobs 2024
- Manager Contact Center Strategy
Lead the strategic direction of BOP Jobs Contact Center, focusing on enhancing customer experience and optimizing the sales process.
BOP Jobs 2024 Eligibility Criteria
| Position of the BOP Jobs 2024 | Eligibility Criteria of the BOP Jobs 2024 |
|---|---|
| Manager Contact Center Strategy | – Minimum Bachelor’s degree from an HEC-recognized institution or a reputable foreign university. |
| – At least 7 years of experience in banking or non-banking sectors. | |
| – Minimum 3 years of relevant experience as a Contact Center Manager or in a similar role. | |
| – Strong understanding of customer experience metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT). | |
| – Familiarity with Customer Effort Score (CES), Customer Churn Rate and Customer Retention strategies. | |
| – Age limit: Up to 55 years as of October 30, 2024. |
BOP Jobs Responsibility
- Lead Strategic Direction
Responsible for guiding the overall strategy of BOP Jobs Contact Center, focusing on managing both inbound and outbound “Voice Channels.” - Maximize Sales
Enhance the sales of BOP Jobs products through the Outbound TeleSales Unit by implementing effective sales strategies. - Improve Customer Experience
Design and implement strategies to optimize customer satisfaction and service levels, including Voice Strategy and Customer Satisfaction Score improvements. - Collaborate with Quality Teams
Work closely with the Service Quality Team to enhance customer retention and reduce churn by improving service quality. - Work with Business Teams
Partner with business units to identify customer issues, improve customer experiences and enhance overall interaction through Voice Channels.
Contact Details for BOP Jobs 2024
| Contact Information of the BOP Jobs 2024 | Details of the BOP Jobs 2024 |
|---|---|
| Website URL | https://www.bop.com.pk/ |
| Address | BOP Tower, 10-B,Block E-II, Main Boulevard Gulberg III Lahore |
| Phone | 111-267-200 |
About the BOP Jobs 2024
The Bank of Punjab BOP Jobs stands out as a prominent banking institution in Pakistan, known for its robust growth and innovative approach to financial services. Established over 35 years ago, BOP has built a vast network of over 850 real-time online branches and ATMs across the country. This extensive reach not only makes banking more accessible for customers but also showcases the bank’s commitment to leveraging technology to enhance service delivery. By focusing on premium banking solutions, BOP aims to cater to a diverse clientele, including individuals and businesses, while fostering economic growth in the regions it serves.
What sets BOP Jobs apart is its dedication to customer-centric services, particularly in the realm of digital banking. The bank is continuously evolving its offerings to meet the changing needs of its customers, integrating advanced technologies to improve user experience. BOP emphasizes the importance of building long-term relationships with its clients, evident in its strategic initiatives designed to enhance customer satisfaction and loyalty. This focus on innovation, combined with a solid foundation of traditional banking values, positions BOP as a leader in the banking sector, committed to driving progress and prosperity in Pakistan.
How To Apply for BOP Jobs 2024?
- Visit the Official Website
Go to the Bank of Punjab’s official website to access the careers section. - Find the Job Listing
Search for the “Manager Contact Center Strategy” position in the job openings listed. - Read the Job Description
Carefully review the job description and eligibility criteria to ensure you meet the qualifications. - Submit Your Application
Click the “Submit” button to send your application and keep an eye on your email for further communication regarding the interview process.
You can also find more jobs apply to here click…
Required Documents for BOP Jobs 2024
| Required Documents | Description |
|---|---|
| Updated Resume | A current CV highlighting your education and work experience. |
| Cover Letter | A letter expressing your interest in the position and detailing your qualifications. |
| Educational Certificates | Copies of degrees and diplomas from recognized institutions. |
| Experience Certificates | Proof of previous employment or experience in relevant roles. |
| National Identity Card (NIC) | A copy of your CNIC for identification purposes. |
| Passport-sized Photographs | Recent photographs for identification. |
| Reference Letters | Letters from previous employers or professional contacts (if available). |
Selection Process for BOP Jobs
The selection process at The Bank of Punjab is designed to ensure that the most suitable candidates are chosen for their roles. It typically begins with the submission of applications through their official website. Once the application period closes, the HR team reviews all submissions to identify candidates who meet the necessary qualifications and experience.
Shortlisted candidates are then invited for an initial interview, which may take place in person or virtually. Typically, a panel of members from the relevant department and HR conducts this interview. During this stage, candidates can expect to discuss their backgrounds, experiences and how they align with the bank’s goals and values.
After the initial interview, successful candidates may undergo additional assessments, which could include skills tests or personality assessments to further gauge their suitability for the role. If a candidate performs well throughout these evaluations, they will likely be invited for a final interview with senior management. This final step allows the bank to assess the candidate’s fit within the organization’s culture and long-term vision.
Once the interviews are complete, the HR team will make the final decision and selected candidates will receive a job offer. Candidates who are not selected will also be informed, ensuring transparency throughout the process. The entire selection process reflects the bank’s commitment to finding individuals who can contribute positively to its mission and enhance its service delivery to customers.
Job Benefits for BOP Jobs 2024
- Remote Working Options
Employees may have the flexibility to work from home or remotely, allowing for a better work-life balance while ensuring productivity. - Flexible Hours
The bank offers flexible working hours, enabling employees to manage their schedules effectively while meeting their job responsibilities. - Health and Wellness Benefits
In order to promote general well-being, comprehensive health and wellness services are offered, such as medical insurance, fitness memberships and mental health care. - Professional Development Opportunities
The bank encourages continuous learning by providing access to training programs, workshops and courses to help employees advance their skills and careers. - Stock Options
Eligible employees may have the opportunity to participate in stock option plans, allowing them to invest in the bank’s growth and benefit from its success. - Bonus Schemes
The bank offers performance-based bonus schemes to reward employees for their hard work and contributions, fostering a culture of recognition and motivation. - These benefits reflect The Bank of Punjab’s commitment to creating a supportive and rewarding work environment for its employees.
FAQs
What types of job positions are available at The Bank of Punjab?
The Bank of Punjab offers a wide range of job positions across various departments, including management roles, customer service, IT, finance and marketing. Each position typically requires specific qualifications and experience, so be sure to check the job listings for detailed information.
How can I apply for a job at The Bank of Punjab?
To apply, visit the official Bank of Punjab website and navigate to the careers section. There, you can find current job openings, submit your application and upload the required documents online.
What qualifications do I need to work at The Bank of Punjab?
Qualifications vary by position, but generally, a Bachelor’s or Master’s degree in a relevant field is preferred. Additionally, candidates should have relevant work experience and strong skills that align with the job requirements.
Does The Bank of Punjab offer internships or graduate programs?
Yes, The Bank of Punjab often provides internship opportunities and graduate training programs aimed at fresh graduates looking to kickstart their careers in banking and finance.
What is the selection process like for job applicants?
The selection process typically involves reviewing applications, conducting initial interviews and possibly further assessments or tests. Shortlisted candidates may have additional interviews with senior management before final decisions are made.
Are there opportunities for professional development at The Bank of Punjab
Absolutely! The bank values continuous learning and offers various professional development programs, including training sessions, workshops and mentorship opportunities to help employees grow in their careers.
How can I get updates on new job openings at The Bank of Punjab?
To stay informed about new job openings, you can subscribe to the bank’s newsletter on their official website, follow them on social media, or regularly check the careers section for the latest updates.